40 avenue de Gascogne, 32730 Villecontal sur Arros

Tel : + 33 (0) 6 26 1 02 31

Email address :

RCS number (French Trade and companies register) : 827 647 918 RCS Auch

VAT number : FR40827647918

CNIL number (French data protection authority): 2016775

Web hosting provider : OVH Paris

General terms of sale governing the online sale of products found on

Webdesign : Blackfish

Personal data

You will be requested to provide personal data with the sole view of being able to answer you and/or shipping your order.

Auraspirit will not sell nor give these data to a third party and they will be used for internal purposes only.

The data provided for signing up to the newsletter will only be used for the dispatch of this latter.

Right to access, modify or suppress your data : For all the personal information provided by filling in the forms presented on the site, you are entitled to access, modify and suppress the data which concern you. To do so, please contact Auraspirit.

Audience tracking and statistics cookies

This site may at some point request you to accept cookies for statistics and display purposes. The data collected aim at allowing various measurements of visit frequency, notably thanks to Google Analytics.

A cookie is a small file which can’t be used to identify the user but which records information concerning the browsing by a computer or portable device (laptop, tablet, smartphone) on a site.

Auraspirit will not give or sell this data to a third party and they will be used for internal use only.

Cookies retention period

The time limit for storing cookies is 365 days maximum. Once this period has passed, you will be asked to renew your consent as the ad banner pops up, regardless of the webpage you are visiting or when clearing your browser cache before your session expires.

Article 1 – Purpose

These conditions of sale govern the sales by SAS AuraSpirit, 40 avenue de Gascogne, 32730 Villecontal sur Arros.

Article 2 – Prices

The prices of our products are given in euros all taxes included (VAT and other taxes applicable on the day of the ordering), unless otherwise stated and excluding processing and shipping costs.

Should you order from a country other than France, you become the importer of the product(s) concerned. Customs duties or other local taxes or import tariffs or state taxes may be payable.

These duties and amounts are not the responsibility of the SAS AuraSpirit, 40 avenue de Gascogne, 32730 Villecontal sur Arros. They will be at your expense and are your entire responsibility both in terms of statement and payment to the concerned authorities and organizations in your country.

Whatever their origin, all orders are payable in euros.

The SAS AuraSpirit reserves the right to adjust prices at any time but is committed to applying the current price at the time the order is recorded, depending on product availability.

The products remain the property of SAS AuraSpirit until full payment of the price is made.

Important notice : As soon as you take physical possession of the products ordered, the risk of loss and damage of products is transfered to you.

Article 3 – Orders

You can order :

The contractual information is presented in French and will be confirmed at the time of order confirmation at the latest.

The SAS AuraSpirit reserves the right not to record a payment nor to confirm an order, whatever the reason, especially in case problems arise with supply and the order received.

Article 4 – Order receipt confirmation

  • Any order placed on the website implies the acceptance of these general conditions of sale. Any order confirmation constitutes your full and unconditional acceptance of these general conditions of sale, without exception or reservations.

The information provided and the order confirmation will be proof of the transaction.

You acknowledge to have fully read and accepted this provision.

The order confirmation shall be deemed signature and acceptance of transactions.

Article 5 – Payment

The fact of placing an order involves the obligation to pay the price mentioned.

Payment may be made by :

  • Cheque payable to AuraSpirit at the address 40 avenue de Gascogne, 32730 Villecontal sur Arros
  • Bank transfer
  • Paypal

Article 6 – Withdrawal

Under the provisions of article L 212-21 of the French consumer code, you have a 14 day cooling off period from order receipt where you can withdraw from the sale without any reasons or incurring penalties.

The goods shall be returned in their original condition and complete (packaging, accessories, instructions for use). Should you fail to do so, your liability may be incurred. Any damage to the product may cancel out your right of withdrawal.

The return shipping costs are at your expense.

Should you wish to exercice your right of withdrawal, the SAS AuraSpirit will proceed with the refund of the monies paid by cheque, within 14 days following your written request.


Under the provisions of article L. 212-21-8 of the French consumer code, the right of withdrawal does not apply to :

  • The provision of services fully carried out before the withdrawal period expires and whose completion has begun following the consumer’s prior agreement and explicit waiver to their right of withdrawal.
  • The provision of goods or services with prices depending on fluctuations in the financial market the professional has no control of and likely to arise throughout the withdrawal period.
  • The provision of goods made to the consumer’s specifications or largely customised.
  • The provision of goods likely to deteriorate or to expire rapidly.
  • The provision of goods whose protective blisters have been removed by the consumer after delivery and cannot be returned for safety and health protection reasons.
  • The provision of goods which after being delivered and owing to their nature are mixed with other items in a manner that they can no longer be separated.
  • The provision of alcoholic beverages whose delivery occurs beyond 30 days and whose price agreed when closing the deal depends on market fluctuations beyond the professional’s control.
  • The provision of audio or video recordings or computer softwares whose protective blisters have been removed by the consumer after delivery.
  • The provision of newspapers, periodicals or magazines, except suscriptions to these publications.
  • Transactions concluded at public auctions.
  • The provision of digital contents provided on a material support whose execution started after the consumer gave their prior explicit agreement and gave up their right of withdrawal.

Article 7 – Product availability

  • Products are displayed on the site only if they are available and as long as stocks last.

In case of product shortage after the order was placed, an email will be sent to you.

Your order will automatically be cancelled with no debit made on your bank account.

Article 8 – shipment costs/delivery

  1. Shipment costs

Shipment costs are due on all orders, unless a free delivery code is applied based on the amount of the order.

These costs are based on La Poste (French post office) rates, the carrier used for shipments across France only, as mentioned below.

Without signature : up to 500g, 7.5 €/ from 500g to 1 kg : 8.5 €/from 1 to 2 kg : 9 €/from 2 kg : 13 €

With signature (safer option) : an extra flat fee of 5.5 € is to be added. Tick out this option on the order page.

The SAS AuraSpirit commits to shipping packages with all the necessary protection (bubble wrap, chips…)

For shipments without signature, the SAS AuraSpirit cannot be held responsible for any damage to the product or loss of package. No refund will be made.

For shipments with signature, the SAS AuraSpirit will grant partial refund (50%) for any package loss or product damage based on the price paid, excluding shipment. This refund will be made, either by paypal, cheque or credit note. In the latter case, it may not be higher than or equal to an order and can only be used once and within 14 days.

In case of late delivery, an email will be sent to you to inform you of any change in the delivery time indicated.

  1. Delivery

The products are delivered at the address given at the time of ordering within the deadline indicated on the order confirmation page.

In accordance to legal provisions, in case of late delivery, you are entitled to cancel the order under the terms and conditions set out in article L 138-2 of the French consumer code. If, in the meantime you receive the product, it will be refunded to you, postage fees included, as per the provisions set out in article L 138-3 of the French consumer code.

In case shipping is handled by a carrier, the SAS AuraSpirit cannot be held responsible for late delivery mainly caused by the client being unavailable at the different delivery times proposed.

Article 9 – Guarantee

All our products are covered by the legal guarantee of conformity and the guarantee of hidden defects under the terms of articles 1641 and following of the civil code.

In case of non-conformity of the product sold, the consumer may return it and ask for a refund.

All claims and refund requests must be submitted by email or telephone within 14 days from delivery.

Products must be returned in the condition in which they were received, with all the items delivered (accessories, packaging, booklet…). Shipping is at your own cost.

The provisions of this article do not prevent you from exercising your right of withdrawal under article 6.

Article 10 – Liability

The products offered are in compliance with the French law. The SAS AuraSpirit cannot be held responsible for any breach of law in the country where the product is delivered. You will need to check the possibility of importing and using the product or services ordered with the local authorities.

Besides, The SAS AuraSpirit cannot be held responsible for any damage caused by misuse of the product.

Finally, the SAS AuraSpirit denies any liability for the inconvenience or damage due to the using of the internet network, in particular service failure, an external intrusion or the presence of a computer virus.

Article 11 – Applicable law in case of dispute

The language of this contract is the French language. The present conditions are subject to French Law.

French courts have sole juridiction to settle any dispute.

Article 12 – Intellectual property

All the elements of the site are and remain the exclusive intellectual property of the SAS AuraSpirit. It is strictly forbidden to reproduce, exploit, redistribute or use, for any purpose whatsoever, even partially, elements of the site, whether software, visual or audio. Any simple or hypertext link is strictly forbidden without the explicit written agreement from the SAS AuraSpirit. The trademark and models are registered at the INPI. The website is hosted by O.V.H.

Article 13 – Personal data

The SAS AuraSpirit reserves the right to collect personal information which concern you. It is required for order management purpose as well as the improvement of the services and information we provide you.

This information is kept for satefy purposes in order to comply with the legal requirements and regulation.

In accordance with the act of 6 January 1978, you have the right to access, correct and contest any personal information which concern you, through the website.

The SAS AuraSpirit is registered with the CNIL under the number 2016775

Article 14 – Archiving, proof of transactions

The SAS AuraSpirit will archive all order forms and invoices on a reliable and sustainable support as a true copy in accordance with article 1348 of the Civil Code.

The SAS AuraSpirit’s computerised records shall be deemed to be proof of the communications, orders, payments and transactions occuring between the parties.